The Benefits

As a certified Tahoe Truckee champion, you’ll learn the most effective ways to teach visitors about our region’s unique culture, and how to encourage them to help care for and protect what makes this place special.

  • Demonstrate community pride while sharing insider knowledge with visitors

  • Earn your certificate of completion and be entered for a chance to win a gift card

  • Join A Local Community of Learners within the Customer Service Industry

Course curriculum

    1. Welcome to Destination Champions

    2. Experience your Moment

    3. Tell Us About You

    4. Key Takeaways

    1. Experience the region

    2. Local Area Information

    3. The 3 Regions (North Shore, South Shore and Truckee)

    4. Sharing Tahoe and Truckee's Culture

    5. Reflection

    6. dáɁaw Audio - By Lydell Wyatt Washoe Tribe member

    7. The Washoe People and Their Deep Connection to Lake Tahoe

    8. Reflection

    9. Knowledge Check

    1. Customer Service Intro

    2. Why First Impressions Matter

    3. Knowledge Check!

    4. Verbal & Nonverbal Video

    5. Verbal & Non-Verbal Communiction

    6. Creating a Visitor-Centric Approach

    7. Open-Ended Vs. Closed-Ended Questions

    8. Knowledge Check!

    9. Unleash Your Inner Storyteller: Crafting Tailored Suggestions That Make You Feel Great

    10. Why Storytelling Works

    11. Handling Challenges & Difficult Situations

    12. Knowledge Check!

    13. Reflection

    1. Your Role in Promoting Sustainable Tourism

    2. The Triple Bottom Line: Economic, Social & Environmental Benefits of Sustainable Tourism

    3. What does Sustainable Tourism Mean to Tahoe Truckee

    4. Sustainability in Action Key Initiatives Protecting Our Region

    5. Lead by Example

    6. Knowledge Check!

    7. Reflection

    1. You Did It!

    2. Being a Destination Champion

    3. Destination Champion Partners

    4. Final Recap and Closing survey

    5. Congratulations & Next Steps

About this course

  • Free
  • 38 lessons
  • 0 hours of video content

Become a certified Destination Champion today!

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